Refund & Return Policy
Last Updated: November 16, 2025
At Fengze Huihang, we want you to feel confident when shopping with us. If your purchase does not work out, we offer returns and refunds subject to the conditions outlined below.
1. Return Eligibility
We generally accept return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unworn and unused
- Be unwashed
- Be free from stains, makeup, perfume, odors, or other signs of use
- Have original tags attached, where applicable
- Be returned in its original condition and packaging
- Not be damaged after delivery due to customer use
Items that do not meet these requirements may be refused or may receive a reduced refund where permitted by applicable law.
2. Items That Cannot Be Returned
For hygiene, safety, or other legitimate reasons, certain items may not be eligible for return unless they arrive defective or damaged.
These may include:
- Items marked as final sale
- Personalized or customized products
- Items that have been worn, washed, altered, or damaged by the customer
- Items returned without required tags or packaging
- Gift cards or other non-returnable items, where applicable
Any product-specific return restrictions will be stated on the relevant product page or at checkout where applicable.
3. How to Request a Return
Before sending an item back, please contact us at:
Email: hillh5171@outlook.com
Please include:
- Your order number
- The name of the item you wish to return
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Please do not send a return package to an address obtained from an old order, shipping label, or other source.
We will provide return instructions and the appropriate return address after reviewing your request.
4. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of return shipping.
If the return is due to an error on our part, such as:
- Receiving the wrong item
- Receiving an item that is defective
- Receiving an item damaged during fulfillment
we may provide an appropriate return solution or reimbursement for reasonable return shipping costs.
5. Exchanges
If you need a different size or another eligible variation, please contact us before returning your item.
Depending on product availability, we may offer an exchange or another suitable solution.
Because inventory can change quickly, we cannot guarantee that the requested replacement size, color, or style will always be available.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
6. Refunds
Once your returned item has been received and inspected, we will determine whether the return meets the applicable requirements.
If approved, the refund will generally be issued to the original payment method.
You will receive a confirmation email when the refund has been processed.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
7. Partial Refunds
In certain circumstances, a partial refund may be issued where permitted by applicable law.
For example, this may apply if an item is returned with:
- Missing tags
- Damaged packaging
- Signs of wear or use
- Stains or odors
- Damage caused after delivery
We will notify you if a returned item does not fully meet the return requirements.
8. Damaged or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
please contact us as soon as reasonably possible at hillh5171@outlook.com
Please provide your order number and clear photographs showing the issue.
After reviewing the information, we may offer a replacement, refund, or other appropriate solution.
9. Lost or Damaged Returns
Customers are responsible for safely packaging returned products.
Where the customer is responsible for return shipping, we recommend using a shipping service that provides tracking information.
We may not be able to issue a refund for a return that is lost in transit before reaching us unless responsibility for the loss rests with us or applicable law requires otherwise.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
11. Refund Processing Time
After an approved return has been received and inspected, we generally process the applicable refund within 5–7 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
Actual processing times may therefore vary.
12. Promotions and Discounted Orders
If you purchased an item using a promotional discount, coupon, or special offer, the amount refunded may be based on the actual amount paid for the returned item.
Certain promotional products or final-sale items may have specific return restrictions, which will be communicated where applicable.
13. Final Sale Items
Products clearly identified as Final Sale, Non-Returnable, or similar may not be eligible for return or exchange, except where the item is defective, incorrect, or applicable law provides otherwise.
14. International Returns
For international customers, returning an item may involve shipping costs, customs procedures, or other requirements.
Customers are responsible for providing accurate information when arranging a return.
Any customs duties, import charges, or other fees associated with an international return may be the responsibility of the customer unless the return is required because of an error or issue attributable to us or applicable law provides otherwise.
15. Consumer Rights
This policy does not limit or exclude any mandatory consumer rights provided by the laws applicable to you.
Depending on your location, you may have additional statutory rights relating to defective products, refunds, cancellations, or returns.
Where applicable law provides stronger consumer protections than this policy, those legal rights will apply.
16. Changes to This Policy
We may update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy before making a purchase.
17. Contact Us
If you have questions about returns, exchanges, refunds, or an existing order, please contact us:
Quanzhou Fengze Huihang Trading Co., Ltd
Website: https://www.algxy.com/
Email: hillh5171@outlook.com
We are happy to assist you with your return or refund request.